The April 2025 report emphasizes growing C-suite and board-level engagement at financial institutions in response to the rising threat of authorized payment fraud scams. The accelerating volume and complexity of scams are straining trust between banks and customers. In markets like the U.K. and Australia, the severity has triggered leadership to mobilize collaborative action. The report suggests this inflection point signals an urgent need for coordinated enterprise strategies to address fraud, protect customer relationships, and restore confidence in financial systems before the trust crisis deepens.

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