The 2024 report from S&P Global and New Relic highlights how AI-powered observability transforms IT operations by enabling faster incident resolution, reducing downtime, and enhancing innovation. With broad optimism across management levels, AI adoption in observability is growing across industries like software, retail, and healthcare. Benefits include democratized access to telemetry data, shorter MTTR, and better customer experiences. GenAI tools automate root cause analysis, reporting, and data insights, allowing IT teams to shift from reactive tasks to strategic innovation. Full-stack visibility into AI apps ensures performance, reliability, and ROI across dynamic environments.

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