The Gainsight and Growth Molecules lookbook provides 10 essential email templates to support a digital-led customer success strategy, covering key touchpoints across the client journey. Templates include sales-to-CS handoffs, onboarding kickoff invites, progress monitoring, QBR/EBR invitations, account assignment changes, at-risk alerts, escalation responses, re-engagement for unresponsive clients, event invitations, and renewal reminders. Each template is designed to strengthen communication, drive adoption, and build trust, while offering structured ways to celebrate progress, address risks, and identify upsell opportunities. The collection helps CS teams scale outreach with consistency and impact.

Join for free to read