Case Study

Afni Improves Agent Utilization by 19% with Genesys

Afni Improves Agent Utilization by 19% with Genesys

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Afni Improves Agent Utilization by 19% with Genesys Afni is one of the leading private customer care, sales, and collections companies in the United States servicing primarily the telecommunications and insurance industries. Since 1936, Afni has helped companies manage customer relationships. For its consumer collections solutions, Afni recognizes the urgency to recover past-due account balances while staying compliant, and protecting brand

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