Congratulations! Case Study Zermatt-MatterhornOverview The destination of Zermatt-Matterhorn is one of the most successful and thriving tourism regions in Switzerland and the entire Alpine region, with a young and innovative approach of creating an unforgettable experience to each of their guests. The offer ranges from hiking to skiing, family or couple vacation, relaxing or sportive - all with the magnificent Matterhorn in the background. A constant improvement of the destination’s services, product and accommodation offer is substantial to stay ahead of the competition and ensure maximum guest satisfaction. Since 2012, Zermatt uses TrustYou’s guest feedback platform to collect and analyze guest reviews to improve the service quality and offer in the destination as well as the

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