Congratulations! Case Study: Namba Oriental HotelOverview3 Key Areas of Improvement4 Feedback Management with TrustYou Analytics5 TrustYou Widgets9 2 Contents3 “ “Working with TrustYou's guest feedback platform gives us very useful insights into a large number of reviews, which ultimately allows us to better understand the traveler's point-of-view and their impression of our hotel. It clarifies our position in the market and gives us the chance to improve our services every day. We also get to monitor our competitors, which is always helpful." Mr. Tetsuya Nakashima Facilities Management Division Manager Namba Oriental Hotel is located in Namba, Japan, known as the center of Minami (South) area of Osaka. In Januar

Join for free to read