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Zagiel S.A

Zagiel S.A

Interactive Intelligence
Pages 2 Pages

Case Study Summary Customer: Zagiel S.A. Headquarters: Lublin, Poland Industry: Finance Product(s) Replaced: ? TDM switchboards provided by Alcatel-Lucent ? Genesys Software Number of Users: ? Agents: 180 Challenge: To deploy an effective outbound solution for sale and debt collection campaigns. Product(s) Deployed: ? Customer Interaction Center ™ (CIC) ? Interaction Recorder ® ? Interaction Dialer ® Benefits:

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