Case Study Summary Customer: Bank Ochrony Srodowiska Headquarters: Warsaw, Poland Industry: Finance Challenge: To expand a traditional phone-based call center into multichannel contact center. To deploy new communication channels. To build an effective sales strategy. Product(s) deployed: ? Customer Interaction Center ™ (CIC) ? Interaction Recorder ® ? Interaction Dialer ® Benefits: ? 20% increase in a Service Le

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