Case Study Summary Customer: Raiffeisen Bank Headquarters: Warsaw, Poland Industry: Finance Challenge: Replace multiple applications used by call center teams with an all-in-one communications solution from a single vendor. Migrate from traditional TDM telephony to flexible and inexpensive IP telephony. Product(s) Deployed: ? Customer Interaction Center ™ (CIC) ? Interaction Recorder ® ? Interaction Dialer ® Benefits

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