The challenge Like every major hospital, Yuma Regional Medical Center saw opportunities for improvement throughout the revenue cycle. A high priority was capturing missing charges. “Manually monitoring hundreds of thousands of charges was unsustainable and led to significant revenue leakage,” said David Willie, Chief Financial Officer, Yuma Regional Medical Center. “Many of the solutions we saw, however, seemed incomplete, going after low-hanging fruit and one-time results.” Denials were also top-of-mind for David and his teams. Besides the substantial revenue impact, the inability to identify denial root causes frustrated the billing staff and strained relationships between departments. “We worked in silos,” said Sheri Hanson, Director of Patient Financial Services for Yuma Reg

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