The choice When The Reading Hospital Medical Group (TRHMG) first formed in 2007, it suffered from both an inefficient revenue cycle and an excessive number of denials. The root cause of the problems: rudimentary practice management tools available from the group’s claims remittance system. Overall, this inde- pendently operating subsidiary of The Reading Hospital Medical Center was severely hampered by limited claims editing and reporting capabilities. To make matters more difficult, it began experiencing the unquestionable effects of a sagging economy. More than 100 clinicians at TRHMG offer primary care services, including internal, family and geriatric medicine, as well as gynecology and obstetrics and pediatrics. But many of the group’s patients were out of work and without i

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