The challenge Gwinnett Medical Center was looking for a way to automate manual processes, including presumptive charity eligibility to align with 501(r) regulations. In addition, they were looking to improve their patient pay collections both internally and across their vendor network. Similar to many U.S. health systems, Gwinnett was seeing their patient pay balances increase and needed to ensure that they were maximizing the return on their investments in both internal and external resources, as well as increasing cash and reducing costs. “Waystar understands data, taking and applying it to build solutions that make a real financial difference for us and our patients. Waystar is a true business partner for Gwinnett.” Kathy Dougherty, VP, Revenue Cycle Management, Gwinnett M

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