YMCA Leverages ProcedureFlow spending less time ‘looking’ and more time ‘doing’. The YMCA of Greater Saint John’s Newcomer Connections has been welcoming newcomers into the community for 25 years, assisting immigrants and refugees with their settlement needs and facilitating their integration and participation in the community. Newcomer Connections offers a diverse range of programs and services to their clients, including English language classes, employment and school readiness programs and introductions to Canadian culture. Here at YMCA Newcomer Connections, we serve an incredibly diverse group of clients, with a growing and unique sets of needs. ProcedureFlow helps us ensure consistency of service across multiple departments and funding structures. Its highly visual and sim

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