Enbridge Gas New Brunswick: Leveraging ProcedureFlow for Continuous Improvement Owned by Enbridge Inc., a North American leader in delivering energy, Enbridge Gas New Brunswick (EGNB) distributes natural gas as a safe and reliable energy source to more than 12,000 commercial, residential, institutional and industrial customers throughout southern New Brunswick. In the highly competitive energy marketplace, EGNB took a practical approach, including a decision to implement ProcedureFlow, to improve their operations, make a positive change in the business and position EGNB for future success. Our adoption and daily use of ProcedureFlow has not only given us a better view of our current business processes, it has also served to illuminate the areas in which we can impro

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