ProcedureFlow Decreases Average Handle Time by 12% for Tenured Employees CUSTOMER SUCCESS STORY In a highly competitive industry, customer service is the ultimate weapon. One telecommunications company had been facing some major challenges with this just a few years ago. Their customer service was powered by an old, out of date system that was difficult for agents to update and navigate. To tackle this challenge, they brought in ProcedureFlow. With this cloud-based software, they were able to quickly and easily create centralized, logical and easy to follow processes and had a 40% faster creation time with ProcedureFlow over their previous agent scripting tool. As they implemented ProcedureFlow into daily operations, they saw massive improvements in performance including a 12% sho

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