Xerox embraces innovation to transform the service delivery experience for customers

5 Pages

Xerox utilized ServiceNow's Field Service Management and Customer Service Management to revolutionize its service delivery, resulting in significant improvements. The company reduced carbon emissions by 10% and increased remote resolution rates by 53%. This transformation unlocked 53 minutes of additional productive time per technician per day. By integrating augmented reality, AI, and other digital tools, Xerox enhanced customer service, ensuring faster issue resolution and greater uptime, while addressing workforce challenges related to retiring experienced employees.

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Xerox embraces innovation to transform the service delivery experience for customers

Xerox embraces innovation to transform the service delivery experience for customers

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