VIL embraces next-generation HR service delivery VIL embraces next-generation HR service delivery © Leena AI Inc. To transform the employee experience Make it seamless for the employees to seek resolution, clarification anytime, anywhere. Repurpose support resources to focus on L2/L3 resolutions Objectives Results Over 90% of employee queries resolved online without escalation. A single channel to resolve all employee queries, clarifications, requests Better visibility of employee tickets, case management metrics, issue repeatability “ With Leena AI, we’ve recalibrated employees’ expectations and their ways of seeking resolution for HR queries. Our way of working has changed. Now, all employee queries, whether related to policies, payroll or insurance, come through a single cha

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