Industry: Energy Location: London, United Kingdom People: 11,700 employees Products: • IT Service Management • IT Operations Management • Automation Engine saved in annual OpEx less time to fulfill software TCS gave us fast time to value, implementing ServiceNow in just six months. Donna Lloyd, Enterprise Product Manager, EDF Modernizing energy and IT EDF is one of the UK’s largest energy companies and has a goal of reaching netzero carbon emissions. To better serve its business and residential customers and respond to rising energy demand, EDF sought to become more agile and move away from legacy systems and manual processes. New technologies such as smart meters presented new opportunities for IT, however the company’s highly customized service management system was not up to

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