W.W. Grainger, a major U.S. distributor with $10 billion in annual sales, faced challenges managing chargebacks and supplier rebates due to the complexity of its agreements and high transaction volume. To address this, Grainger implemented Vistex Solutions for SAP, automating these processes and improving data accuracy and timeliness. The integration, which required no additional system interfaces, provided real-time access to transactional data and enabled effective lifecycle management of incentive programs. As a result, Grainger achieved a 50% reduction in incentive-related disputes, a 70% reduction in deductions, and increased revenue recovery from claims and rebates.

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