World’s leading appliance manufacturer Haier Group partners with BMC to support its over 80,000 employees
World’s leading appliance manufacturer Haier Group partners with BMC to support its over 80,000 employees
1 Pages— BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. — Case Study BUSINESS CHALLENGE Haier Group is the leading appliance manufacturer in the world, accounting for nearly 10% of worldwide home appliance sales. This innovative company, which includes high- profile brands Hisense and Whirlpool, is leading the industry with connected consumer appliances. The IT organization is tasked with providing a dependable, worldwide, and 24x7x365 IT support system for the company’s over 80,000 employees. IT especially needs to provide a means for rapid and accurate root cause analysis of problems to maximize uptime. BMC SOLUTION With Remedy Service Management Suite and BMC Configuration Man
