Quirónsalud Doubles Customer Satisfaction with BMC Helix ITSM The Business Goals: Streamline Processes and Improve User Satisfaction The Solution: BMC Helix ITSM and BMC Helix Digital Workplace Company Overview better NPS 2X 55% improved 30% first call resolution reduction in resolution time With BMC Helix ITSM as the cornerstone and the teamwork between Quirónsalud (local and corporate IT) and the suppliers (Telefónica and iOne team), we have been able to transform the support model for our over 40,000 employees. Quirónsalud had an environment where processes and workflows were disparate and fragmented. This led to various bottlenecks and management difficulties. User satisfaction was extremely low, with ongoing complaints from managers and the lines of business (LO

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