Goodman and BMC Helix Remedyforce—Innovative Use Cases in ITSM The Business Challenge Business Objective: ITSM at Scale in first call resolutions 17% increase 25% increase Easy to configure in incidents opened using mobile app no coding required BMC Helix Remedyforce does exactly what it is designed to do. When I need help, BMC’s support really stands out. The support staff knows the product and responds quickly. Houston-based Goodman Manufacturing Company, L.P. (a member of the DAIKIN group) is a leading manufacturer of heating, ventilation and air conditioning products for residential and commercial use. Goodman Manufacturing’s in-house service management program had been facing increasing challenges in their transition to a global, always-on company serving 7,000 e

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