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Aligning Technology with Business Process

Aligning Technology with Business Process

Cisco
Pages 4 Pages

EXECUTIVE SUMMARY Challenge Robert Heath Heating maintains over 100,000 properties for some 30 landlords, including housing associations and local authorities. Since its formation in 1979, it has become one of the leading independent U.K. gas heating contractors, working in the commercial and industrial sectors in addition to its domestic contracts. Among 295 employees, spread across four U.K. locations, are 180 engineers on-call to deal wit

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