1445 North Maidstone Drive, Vernon Hills, Illinois 60061, USA 847.549.6950 tel 847.549.6960 fax www.changecatalysts.com CQ Case Study: Workforce Planning and Peer Mentoring in a Maintenance Organization Change Challenge A major oil refinery lacked a strategic plan for its provision of a maintenance workforce. Virtually all of the existing 350 maintenance technicians were projected to retire within 10 years, and the leadership team was unsure as to which of two general strategies to pursue. The first, initially preferred strategy was to let the technicians retire without any attempts to hire or train replacements. This strategy would rely on contractors to eventually perform all maintenance in the 2500-employee refinery. The second strategy was to hire and tra

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