Transform the Service Organization CASE STUDY JOHNSON COUNTY COMMUNITY COLLEGE (JCCC) With TeamDynamix, service management at JCCC is having a much greater impact on the university from a strategic perspective. Transforming a college or university’s IT service organization from order taker to strategic innovator may seem like an unrealistic objective, especially when faced with budget and resource limitations. That’s precisely what’s happening though at Johnson County Community College (JCCC) in Overland Park, KS. JCCC has deployed TeamDynamix (TDX), a cloud-based work management platform designed specifically for higher education, to transform their service organization. “If you’re trying to develop a strategic plan for your college or university, and you want to alig

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