Texas Woman’s University built out its service management capabilities to incorporate all aspects of IT and six other departments
Texas Woman’s University built out its service management capabilities to incorporate all aspects of IT and six other departments
2 PagesThe technology staff at Texas Woman’s University (TWU) in Denton, TX, was faced with a dilemma in 2012. Their legacy service management solution was lagging behind and didn’t include project management. “We needed a solution for project management (PPM),” says Heather E. Davis, Manager of IT Training and Development at TWU, the largest primarily women’s public university in the U.S. “We wanted to find a solution that included IT service management (ITSM) as well.” TWU is a state-funded, public institution. TWU Technology, the full name for the tech department, had reorganized in 2012 to functionally align within an IT Service Management (ITSM) framework. So TWU Technology began its search for service management software by evaluating its options in a competitive bidding
