From incoming request to project completion – Extending ITSM into the PMO with TeamDynamix A discussion with East Carolina University on its transition to a holistic approach to service management across the campus Hector Molina, Director, Central Project Office, ITCS BEFORE TEAMDYNAMIX Info-Tech: What were you using for service management? What about project portfolio tracking? What technology were you using at your institution? Hector: The old tools we had were quite clunky and generated a lot of dissatisfaction from our end users and IT leadership. Pulling reports was especially difficult – at the time only a few people really had the skill set to do this. It was a nightmare from an administrative perspective as well – it took a lot of time and workarounds t

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