Emmi Schweiz AG, a leading dairy manufacturer based in Lucerne, Switzerland, has significantly improved its IT operations by implementing ServiceNow's IT Service Management, Integration Hub Professional, and Strategic Portfolio Management. With over 3,200 employees, Emmi faced challenges in processing IT requests efficiently. By introducing a self-service portal and automating processes, the IT team has streamlined operations, allowing them to handle up to 100,000 orders through the portal and manage 300 IT projects annually. The ServiceNow platform has enabled Emmi to maintain high performance and meet growing demands, ensuring that the IT team can support the company's rapid growth and maintain a high level of service.

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