ServiceNow implemented AIOps to revolutionize its IT operations, enabling predictive issue prevention and transforming into a self-healing environment. This shift resulted in $1.5 million in annual savings, a 96% reduction in events to alerts, and nearly doubled productivity, with an impressive 700:1 employee-to-support personnel ratio. By leveraging AI-driven tools like Cloud Observability and Health Log Analytics, ServiceNow enhanced operational efficiency, leading to a 99% employee satisfaction rate and a more proactive IT department.

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