With Customer Powered Data, Box enables every employee to focus on customer success With an intense focus on customers, the cloud content management company uses SurveyMonkey Enterprise to bring a single data flow to the whole team and build a 360 o view of the customer journey. So much data, so little understanding Chase Zenger is a frontline commander in the battle for the future of Box: He works in Customer Experience and Engagement at the cloud content management company, which in 2018 shifted its strategy towards obsessive customer centricity. This presented a customer data challenge, Chase says: “Nobody knew where to go to get customer feedback information.” “Not everybody had access. There was no consistency or scale. None of the experience and feedback data was being aggre

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