Top travel management company relies on customer feedback to deliver innovative, traveler-centric solutions STM saves hours each month and gets deeper insights into the traveler experience by replacing a manual survey process with SurveyMonkey CX Collecting feedback from a large and ever-changing customer base STM, one of the top 25 travel management companies in the industry, prides itself on bringing innovative ideas to life through its traveler-centric solutions and self-service booking tools. Serving primarily corporate, collegiate, and athletic clients, including all of the teams participating in NCAA championships, STM seeks to improve its tools and quality of service based on real customer needs. To identify specific areas for improvement, Account Specialist Taylor Hake an

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