Windstream Communications: Using Feedback to Deliver a Clear, Consistent Customer Promise
Windstream Communications: Using Feedback to Deliver a Clear, Consistent Customer Promise
4 PagesMEDALLIA.COM The Challenge As the voice and data network provider of choice for four out of every ?ve Fortune 500 companies — and a Fortune 500 company in its own right — Windstream Communica- tions knows that reliability and consistency are critical to the mission of keeping its clients connected. Yet before it began working with Medallia, Windstream’s customer experience was far from consistent to navigate. Windstream’s corporate structure
