About the Client Wilsonart is a global and leading manufacturer of high-pressure laminates and engineered composite materials. Headquartered at Temple, Texas, Wilsonart offers its services in 20 office locations with an employee strength of 4500. Challenges •Handling multiple validations required for AD account creation •Managing high volume data retrieval for email account creation and database access •Providing 24/7 operational support for service desk ticket resolution Process Brief AutomationEdge drove efficiency in Wilsonart’s service desk operations and fast-tracked the ticket resolution process. An RPA bot solution was offered, including AE-RemedyForce integrated market app to automate the below processes.

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