About the Client Smart Dubai is an initiative by Dubai Govt. to transform Dubai into the world’s smartest and happiest city. Smart Dubai initiative was established to empower and deliver a seamless, efficient city experience for residents and visitors. It has multiple initiatives like going Paperless, Dubai Blockchain Strategy, Smart City Global Network, AI Labs, etc. Challenges •Managing 50+ service requests per day for the job creation process •Providing 24x7 operational staff to handle multiple validations related to job title, supplier, employee as supplier creation Process Brief To make the Dubai Government's “Smart Dubai Initiative” a success, AutomationEdge offered the rich solution BMC integration with an RPA bot to automate below business processes.

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