About the Client HDFC Life is a leading insurance services provider catering to small and medium-sized businesses. It helps customers obtain insurance through different channels such as email, phone, and third-party resellers. Challenges • Handling high-volume insurance requests through various mediums like email, direct branch, and others manually • Higher turnaround time in collecting information from unstructured data from multiple systems • Erroneous data processing due to low document quality and manual intervention • Low customer

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