PagerDuty has transformed AEO’s incident management processes in several key ways, enabling the company to successfully handle everything from the smallest customer complaint to the biggest, system-wide catastrophe. Specific benefits include: Intelligent Alert Notification. PagerDuty enables AEO to get alerts into the right hands so staff can respond quickly. “The incident management piece is very key. We’re able to get those alerts out of email and onto people’s phones,”“It’s allowed us to implement a very controlled, manageable on-call schedule.” Now, instead of multiple people checking a single inbox, PagerDuty notifies the right teams, who can immediately startworking on the incident from PagerDuty’s mobile app.

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