1 CASE STUDY William Hill Client Problem Sector FACT24 version FACT24 in use since Solution Benefits First on the Scene Situation Retail FACT24 ENS advanced 2014 Comprehensive communications capability to ensure persons are kept informed and are up to date with the latest incident events all of which ensures a faster recovery time objective. William Hill « F24 provided us with the opportu- nity to completely re-engineer both our internal and external crisis com- munications management. The or- ganisation is now much more geared to proactive rather than re- active when dealing with major Business Impacting events. » On Sunday 20th April 2014, a large fire occurred at the Waterport Place Power Station in Gi - braltar, which was a result of a generator catching fire and exploding. The i

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