Case Study RESULTS Quotation time • decreased by one-third. Engineering Change • Orders dropped dramatically. Production start-up • cycle time reduced by 50%. Customer complaints • for nonconforming product went to almost zero. Whiting’s customer • scores for on-time delivery jumped to 98%. New website was • implemented. COMPANY Headquartered in Akron NY, Whiting Door is a prosperous, family-owned manufacturer of roll-up doors for trucks and custom wall, floor and door panels for the transportation industry. SITUATION The Custom Laminate Division of Whiting Door faced serious challenges in handling requests for quotation and orders for custom panels. Quotations took weeks instead of days to complete. Costs and delivery exceeded original estimates. Design changes during production delayed s

Join for free to read