The Challenge: NHS Blood and Transplant (NHSBT) were looking for a supplier to support a large migration, moving from an ageing ICT desktop estate delivering a poor user experience. They were keen to source a strategic learning partner to support user adoption following the rollout of Windows 10 and Office 365 across 15 donor centres and to around 4,600 users. QA were chosen to aid the user adoption and provide long term training solutions. Some of the core issues which needed to be addressed included: • A large skills gap – not all users were tech-savvy. • Reverting to old behaviours was a risk – user engagement was a concern. • Rolling out the desktop to a widely diverse public sector population with regards to geography, skills and working practices. The Solution: QA opted to provi

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