CUSTOMER STORY Industry: Healthcare Location: Watford, England Size: 5,500 employees NHS Blood and Transplant empowers employees with a unified service experience Agile approach helps ensure continuous improvement Engages employees who can help shape service strategy All employees use the same portal and follow the same process Critical, life-saving healthcare organisation empowers workforce to focus on donor and patient care NHS Blood and Transplant (NHSBT) is an essential part of the National Health Service (NHS), providing the blood donation service for England and the organ donation service for the UK. The organisation manages the donation, storage, and transplantation of blood, organs, tissue, bone marrow, and stem cells, and researches new treatments and processes.

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