Mundipharma When Mundipharma sought to benchmark the progress of its IT Service Management rollout against best practice, it turned to QA to conduct a rigorous Maturity Assessment. The Challenge Mundipharma had spent 18 months rolling out IT Service Management (ITSM), a process which included ITIL training and the design and implementation of ITIL processes. At this stage, Mundipharma felt it was time to initiate an independent review of progress to ensure that the programme was adding maximum value to the business. To achieve this, it decided to undertake an externally-run Maturity Assessment to gain an objective view of what was working well and what may need tuning as the programme deployment continued. To carry out the assessment Mundipharma selected QA, an industry-leading expert who

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