National Grid When National Grid wanted to deploy new efficiency tools to a distributed team of planners and engineers, it turned to QA to design and deliver a high-quality learning solution which was fully integrated into the development of the bespoke tools and deployment programme. The Challenge National Grid wanted to roll out bespoke applications to planning and engineering communities for both Gas and Electricity which were designed to help each group to manage their working processes (receive work, update work orders, and submit them back into the system). Planners were to use the applications to take work from their asset management database and send it out to the engineers, the engineers would then pick up the task and, ultimately, fill in the database when the job was closed. As

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