Avanade helped OMICRON unify its ERP and CRM systems by implementing Microsoft Dynamics 365, enabling a comprehensive 360-degree customer view. By configuring both systems simultaneously, Avanade accelerated the go-live timeline and eliminated the need for costly temporary bridging solutions. This seamless integration empowered OMICRON to enhance customer service quality and support continued growth with streamlined operations and improved data visibility across the organization.

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