Case Study: West Kent Housing Association managementcentre.co.uk/case_studies/case-study-west-kent-housing-association/ Developing line managers for an evolving culture West Kent Housing Association (West Kent) is a vibrant, community-based business providing affordable homes and services to people living in the towns and villages throughout Kent. Established in 1989, they were one of the first large scale voluntary 1 / 8transfers of local authority housing. They were the first ‘excellent’ housing association in the country and the first Gold Investor in People in Kent. They have an enviable reputation for helping people and communities flourish. The Challenge Like all housing providers, West Kent is facing some tough challenges. There is significant pressure on housing to provide more, f

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