Case study: Dumfries and Galloway Housing Partnership (DGHP) m a n a g e m e n t c e n t r e . c o . u k/case_studies/case-study-dumfries-and-galloway-housing-partnership-dghp-3/ Developing new ways of working Turning a local authority department into an independent organisation means major change. Internally it’s a new structure, new systems – and new staff. Externally it should mean significantly improved services for users. Good on paper, but just how do you transform an organisation from being reactive to proactive? From handling services, to working with users to design the services they want? That requires a whole new way of working. Find out how The Management Centre ( = m c) helped Dumfries and Galloway Housing Partnership (DGHP) create that change. Hercules and the domino effect 1

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