Well Pharmacy, the UK’s largest independent pharmacy chain, implemented KnowBe4 Prevent to reduce email-related data loss risks in Microsoft 365. With employees frequently handling sensitive patient and corporate data, human error posed a significant threat. Prevent uses machine learning to detect anomalies in user email behavior and proactively alerts senders to potential mistakes. After a successful pilot, the platform was rolled out organization-wide, helping prevent misdirected emails and improving staff awareness. The deployment was quick, seamless, and highly effective—transforming Well’s outbound email security from reactive to proactive while enhancing operational efficiency.

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