Crawford & Company selected KnowBe4’s Defend and Prevent to enhance Microsoft 365 email security against advanced threats like phishing, BEC, and data loss. Defend uses a zero-trust model with NLP and machine learning to scan emails before delivery and at click-time. Prevent analyzes outbound emails with contextual learning to detect risks like wrong recipients or attachments. Both platforms provide real-time prompts and improve user understanding. With Defend and Prevent, Crawford strengthened inbound and outbound protections, reduced human error, and safeguarded sensitive client data across its global operations.

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