Before partnering with PagerDuty, incident resolution times were unacceptably high for Wehkamp, especially for the fast-paced, high-volume world of e-commerce. The company averages a daily turnover of €2–2.5 million, and on action days it is even more. Just one hour of downtime during prime time already means a loss of turnover. Willem van den Broek, IT manager for financial systems, says he knew it was time to upgrade. “We needed a proactive system that would put solutions in place before an issue could arise. PagerDuty delivered.” Wehkamp has seen drastically reduced downtime yield significant savings. PagerDuty’s critical operations performance software manages the on-call workflow for Wehkamp and gets the problems to the right people immediately.

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