VTS now uses PagerDuty as their incident management platform to help with alert aggregation across their service architecture, scheduling, escalations, real-time collaboration, and reporting and analytics. “We felt our previous alerting tool didn’t provide the functionality that PagerDuty does, so we needed to switch,” said Brady. VTS found the feature set that PagerDuty provides along with the user experience and interface to be far more intuitive and valuable than what their previous tool offered. Moreover, being able to customize alert behavior were additional reasons they made the move. PagerDuty centralizes all event data and guarantees delivery, consolidating all relevant context into incidents that represent real, service-impacting problems.

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