Watford and Three Rivers councils safeguard service delivery with more reliable system support Councils extend managed service deal to provide remote Database Administration for Capita’s One Revenues and Benefits application Watford Borough and Three Rivers District councils are neighbouring authorities in the south-west of Hertfordshire. They have several joint procurement contracts in place, allowing them to share services and achieve efficiency gains. One such shared service is revenues and benefits, where the councils share systems and procedures for processing new claims and changes of circumstances for Housing and Council Tax Benefit. To help deliver the service, the councils use a third-party revenues and benefits application. Rather than support the system in-house

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